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How 11xplus Handles Your Personal Data

At 11xplus, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

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11xplus How 11xplus Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Team When You Need To

If you want to access, correct, or delete data we hold about you, our dedicated privacy support channel handles these requests directly.

Privacy Email Send a written request to our privacy inbox at [email protected]. We acknowledge all requests within 48 hours and aim to resolve them within 15 working days, in line with applicable data frameworks.
Live Chat — Privacy Queries Open the live-chat widget on 11xplus.net and select 'Data & Privacy' from the topic menu. Our team is available around the clock and can verify your identity to action account-level data requests on the spot.
Registered Post For formal written notices regarding data rights, you may send a registered letter to the mailing address listed at the bottom of 11xplus.net. Include your registered email and account reference so we can locate your record without delay.
HOW WE PROTECT YOUR DATA

Six Ways We Keep Your Account Data Safe

Protecting the data tied to your 11xplus account is not a one-step process — it runs across storage, transmission, access controls, and the choices we give you as an account holder.

Encrypted Data Storage

All personal data — including your UPI handle, Paytm wallet reference, and email — is stored using AES-256 encryption at rest. Storage servers are access-controlled and audited on a rolling schedule to detect any anomalies.

Secure Payment Transmission

When you deposit or withdraw via UPI, Paytm, or PhonePe, data moves over TLS 1.3 encrypted channels. We never store full payment credentials on our servers — only tokenised references provided by the payment processor.

Cookie Policy and Control

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can withdraw cookie consent at any time from the Privacy Settings link in your account footer, and we will stop non-essential tracking within 24 hours.

Data Retention Periods

Account data is kept for as long as your account is active and for a legally required period after closure — typically five years for transaction records. After that window, data is deleted or anonymised automatically; no manual request is needed for aged records.

Access Rights and Correction

You can request a full copy of the data we hold about your account at any time. If any detail is incorrect — such as a name spelling or contact number — submit a correction request through [email protected] and we will update it within 15 working days.

Third-Party Data Sharing Limits

We share your data only with partners essential to running your account: payment rails like UPI and Paytm, identity-check providers, and fraud-detection services. Each partner signs a data-processing agreement before receiving any account data from us.

Your Privacy Policy Questions, Answered Directly

These questions cover the data rights and account-privacy details we hear most from account holders in India. If your question is not listed here, reach out via the privacy email or live-chat path in the section above — our data team will respond within two working days.

We collect your name, email address, mobile number, date of birth, and the payment identifiers linked to your UPI, Paytm, or PhonePe account. We also log device type, IP address, and session activity to maintain account security and detect unusual access patterns.

No. We do not sell, rent, or trade your personal data. We share data only with the payment processors, identity-verification providers, and fraud-detection services necessary to operate your account — each under a formal data-processing agreement.

Send a data-access request to [email protected] from the email address on your account. Include your account reference number. We will compile and deliver a full data export within 15 working days of verifying your identity.

Yes. You may request deletion of personal data that is not required by law to be retained. Transaction records must be kept for five years under financial regulations, but profile and preference data can be erased on request once your account is closed.

We use essential cookies to maintain your session and optional analytics cookies to improve the platform. You can manage or withdraw consent for non-essential cookies in the Privacy Settings area of your account at any time; changes take effect within 24 hours.

Contact our privacy team at [email protected] or through the 'Data & Privacy' option in live chat. We acknowledge complaints within 48 hours and investigate thoroughly. If you are unsatisfied with our response, you may escalate to the relevant data-protection authority in your jurisdiction.

Transaction and identity records are retained for five years after account closure as required by financial regulations. Other account data — such as preferences and profile details — is deleted or anonymised within 90 days of closure, with no action needed from you.

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